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Terms and Conditions — Al Haramain Perfumes Skip to content
FREE UK Delivery over £35 - EU Shipping is back! - Orders placed after 1pm on 12th May, will be shipped out on Monday 17th May - Read more...
FREE UK Delivery over £35 - EU Shipping is back! - Orders placed after 1pm on 12th May, will be shipped out on Monday 17th May - Read more...

Terms and Conditions

IMPORTANT SERVICE UPDATE: EU Deliveries

We are pleased to announce that EU Deliveries are now available to select European destinations. For more information on changes to EU orders please see below.

Distance selling after Brexit

Following the departure of the UK from the EU, shipping our products to EU destinations (Distance Selling) has resulted in new EU VAT and customs rules. When placing an order for shipping to the EU, the following charges based on your location may apply:

Orders under €22 no VAT or Customs Duty

Orders over €22 VAT charges apply 

Orders over €150 may incur Customs Duty on non-perfume items

In addition to the above your order will include a customs clearance fee. You will be informed of total fees payable by the courier company, along with delivery dates and applicable charges due in order to receive your parcel. To place an order into the EU from the UK, you will need to accept our terms and conditions regarding responsibility for customs and taxes as well customs clearance fees where applicable, before proceeding to checkout.

Please note: If fees are not paid in the time specified by the courier, your parcel may be held by customs or returned to Al Haramain Perfumes UK in which case administrative and delivery fees may apply if a refund or redelivery is requested.

We appreciate your patience in this matter and please bear with us while we adapt to the changes which are constantly under review. If you have any questions regarding your order please email us sales@alharamainperfumes.co.uk

 

The website and the products described in this site are subject to change without notice. Any information about products and services offered is intended for guidance only.

Copyright in the web site, its design, layout, look, appearance and graphics remain our property and all trademarks are acknowledged.

We will not be liable for any damage caused to your computer, your other hardware products, your software, data or other property as a result of your access to our website, or you’re downloading of any text, images or other material from our website, or emails you receive from us.

 

Shipping (Postage & Packaging)

We endeavour to process and dispatch all orders within 1 - 2 working days. On rare occasions, items may be out of stock in our warehouse whilst showing as available on the website. In such circumstances we will e-mail or call you ASAP to arrange a refund or exchange.We always use a next-day delivery service for shipping orders, although no delivery company actually guarantees delivery 'next day'. However, in our experience 99% of dispatched orders are received by the customer the next working day. 4 Corners Distribution Ltd cannot be held liable in any way if the delivery company is responsible for any delays. Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address. The purpose of this email is to alert customers of imminent delivery so that they can make arrangements to receive the parcel.

  1. Shipping charges are calculated according to the weight of the items ordered.

 

  1. At Present, we do not have automatic shipping calculations for destinations outside the UK. For such orders, you may e-mail us for a shipping quote. Alternatively, you may place your order and choose the 'Non UK customers' option. After receiving your order, we will e-mail you your shipping options within 1-2 working days. Payment will only be processed if and when you confirm your preferred shipping method.


If by chance you are not able to receive your order, the delivery driver will normally 'card' your property with details of how to pick the parcel up from the delivery company's local depot. The delivery company may charge 4 Corners Distribution Ltd for redelivery if you are unable to visit the depot, in which case we reserve the right to ask you to pay the redelivery charge before it is arranged.

Please note that orders dispatched on Friday may be delivered on Monday as that is the next working day, however for a small fee we can arrange for a Saturday delivery.

Delivery Targets - United Kingdom

First class post (standard or recorded delivery) - First Class mail aims to deliver your order by the next working day after posting.*

Second class post (standard or recorded delivery) - Second Class mail aims to deliver your order by the third working day after posting.*

Standard First or Second class Delivery is a non-tracked service.

Recorded First or Second class delivery requires a signature upon receipt.

* Please note that Royal Mail First or Second Class (standard or recorded delivery) are not guaranteed services. Order sent by the above mentioned services cannot be considered lost until after 15 working days of posting. Therefore, we are unable to re-ship lost or delayed orders sent by the aforementioned Royal Mail services, before 15 working days have expired. Please opt for the courier service if you require orders urgently. 4 Corners Distribution Ltd is not liable for orders that are returned to us where an incorrect shipping address was provided. In such cases, there will be an additional postage charge for re-delivery.

Courier Service (Excluding Northern Ireland, Scottish Highlands & UK Offshore Destinations) – Guaranteed attempted delivery by the next working day after posting. This service is tracked and requires a signature upon receipt. It is ideal for urgent or quick deliveries. If recipient is not available, a calling card may be left with contact details to re-arrange delivery. Arranging re-delivery will be the customer's responsibility. Delivery will be attempted twice, after which it is returned back to us. To re-send the order after it has been returned to us will incur a further postage charge.

For Northern Ireland we offer a 3-6 working day courier service for orders weighing more than 2KG. For parcels weighing less than 2KG, we offer Standard or Recorded delivery as outlined above.

For Scottish Highlands & UK Offshore Destinations, we offer a guaranteed attempted delivery by three working days after posting. This service is tracked and requires a signature upon receipt. It costs £22.00 and is for a parcel weighing up to 30 KG. For parcels weighing less than 2KG, we can use Standard or Recorded delivery as outlined above.

Delivery Targets - Europe

For EU orders Please allow 7-10 working days for your order (dates vary depending on location and may be subject to delays)

Working Days

Please note that working days are any days excluding Saturday, Sunday, and Public holidays. Failure to enter correct billing and shipping information when placing an order may result in it being delayed.

Collecting Orders from Warehouse

It usually takes 1-2 working days to be processed. These orders are only to be collected after receiving notification by e-mail or phone that the order is ready. Please bring/quote your order number when collecting the order. Orders should be collected within 10 days of notification. Orders that are not collected within 10 working days will be cancelled and payment refunded.

eGift Cards

To purchase an eGift Card you will need a valid email address for confirmation of purchase. We will then send you the eGift Card link with instructions on how to redeem the code against purchases in full or as part payment for orders. Once received, you can forward the eGift card code to the recipient of your choice. 

If you’re the lucky recipient of an Al Haramain  eGift Card, simply follow the steps set out below;

Using a Gift Voucher 

Select the gift voucher as your chosen payment method 

Enter your 16-digit voucher code you received via email and the total amount will automatically be deducted from your order.

Don't forget...

  • Sometimes email filters send our emails into junk or spam folders. So, please do check your spam and junk folders before getting in touch.
  • It’s best to keep your voucher code safe as it is currency
  • The balance of your eGift card may be used for payment of the GBP cost of Al Haramain products and services.
  • The Gift card cannot be exchanged or redeemed in whole or part for cash. No VAT is charged when buying an eGift Card , but purchases paid for using the eGift Card are subject to VAT
  • If you're spending more than the value of your gift voucher, you'll need to pay the extra using another payment method in the usual way.
  • If you're spending less than the value of your gift voucher, the credit will stay on your account for you to spend later, ready for you to use on your next order.
  • Please use your eGift Card before it’s expiry date as stated on the email
  • If you have purchased an eGift Card for someone else, simply forward the code from your email. We are unable to accept responsibility if the eGift Voucher code is misused or misplaced
  • We reserve the right to cancel any vouchers and eGift Cards at our discretion where fraud or misuse is suspected
  • eGift Cards as part of promotions have a 3 month expiry date
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